Filtres
I bought a pellet stove from these folks about 10 years ago. Happy to say that it still runs like a charm and I use it a lot - basically 24 hours a day for about 6 months of the year. Other that a few gaskets and a sensor that needed replacing I have not had any major issues with my stove. On the rare occasions when I needed some maintenance advice I spoke with one of their technicians (Marvin I think) and he was very helpful. Really cannot say enough about the product and the service. Lire plus
Linda went above and beyond in helping me find a gasket for my old model Kingsman fireplace. Not only did she order the part from the factory in Winnipeg, but also arranged a courier to expedite the process. To top it off, when the part arrived at Encore’s location in Langley, she coordinated with their sales representative to drop it off at my home in Burnaby! Thank you for terrific service! Lire plus
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