They know what you need and what work needs to be done. They are professional and know what they're doing and are willing to go the extra distance and explain anything that needs more understanding.
The staff is knowledgeable and friendly. They take care of everything for me. They explain everything to me in a way that I can understand so that I always know what's going on and what to expect.
We have been using Cogent Business Consulting to handle our books for personal and business finances for at least six years now. The accountants are all extremely knowledgeable and they try to completely explain what they are doing so that you understand. It can be a bit confusing sometimes but they do a pretty good job explaining things to us. We totally trust them with our finances.