Volkswagen Waterloo

Terrible service department!!

I waited 3 hours for an oil change for a brand new jetta and they charged me $300. They only worked on it for 30 minutes. He told me it was a standard fee and gave me the service manager business card. When I asked about the tire rotation service in the receipt, he pointed that it was standard for summer tires but I had winter tires. He took off $20 from the bill for the mistake and told me he could not see the tires in the car from "the wall". The services was unprofessional and rude.