Went to pick hardwood from the Dragona showroom with our contractor who deals with them a lot. Bought enough to redo almost the entire house. Nobody remembers anyone telling us it was a final sale. Had 7 unopened boxes left and called Dragona who confirmed we could return them. Rented a van and brought them, only to be told for the first time that it is a special order and cant be returned. We are out for the flooring, the van rental, and got yelled at by the manager. Horrible customer service.
I had a good laminate flooring at a very good price for my condo. I was taking 800 sq foot and it was ending this inventory lot. The employee was nice and collaborative. I went back a couple of time for advices and complete some small purchases for buĺl nose for the stairs. The underlay flooring was of a very good quality for noise barrier and at 1/3 the price of comparable underlay at Lowes and Home Depot. I had and will refer this supplier a thousand time.
My initial experience with salesman was pleasant. He did measurements to replace 4 rooms with carpet. Later I decided for stairs only. I paid for the carpet and left. At this point his whole demeanor changed. I was charged 25% more on installation and was supplied inferior underpad while I agreed to GOLD quality. upon calling they said this was the best. unhappily I relented as stairs were bare & nails were sticking out & it was risky. Installers left a mess behind. I would not recommend them.