Ray's Chinese Restaurant est un établissement convivial. L'ambiance de cet établissement est familiale et décontractée. Ray's Chinese Restaurant est ouvert tard tous les jours de la semaine. L'accès est facile par vélo et transport en commun. Venez découvrir ce quartier dynamique reconnu pour sa vie nocturne, son historique et ses nombreux espaces verts et pouvez faire acheminer votre plat chez vous.plus...Plus de texte
I live wihin 10 minutes of the restaurant but was told it would be a $5.00 delivery charge instead of $4.00. Received my order, was hot but order was incomplete.
I won't be orderng again.
Being a student at the University of Guelph, Ray's is well known as you are able to use your student card to pay. For my 3rd year being at Guelph I have ate here and got delivery every once in awhile. The food tasted decent and it was all I really knew. However, I have never noticed that their charge for using delivery for on-campus student card payers is $4.50 flat rate regardless of the order. There's no charge for using the student card when dining in - and no other restaurant does this either... it makes no sense why the most expensive delivery (under $18 ) for everyone else is $4. I don't think this is right... Okay so... after hearing this I decided to pay with cash, since my order was $18 - including pan-fried shrimp, chicken chop suey, and beef with broccoli delivery was $3 and my grand total (not including the tip) I would have paid was about $27. They said it would be an hour . Okay it being a friday night I can understand and not a problem I would wait. An hour and a half goes by... no telephone call - and I can see out my window where they would go to deliver. So I decide to call back. They get a little snarky with me and said I didn't answer my phone when they called an hour ago. First of all, they told me it would take an hour, not half an hour! Secondly I gave them the correct extension, I had not left my room - and there was nobody else on the line... and they finally said that the server was on their way. Okay not impressed but whatever. Waited... and waited... looked for him out my window... if he had left at that time he should have been here within 5 mins. Never saw him. Never got a phone call.20 mins later decided to call back. They handed the phone over to the driver and let him yell at me. Not cool. I lost 2 hours of my time. They lost one customer, and they're going to lose many more!
So, I ordered from Ray's Chinese online through Grub Canada. Which turns out to be a terrible idea. I ordered what I wanted and what I THOUGHT I was going to get. So whatever, I pay and am waiting....waiting....waiting....I call Ray's after 1 hour of not receiving my food....on a side note, the confirmation e-mail said 45 min. The answer to this is "We are real busy, it will be there as soon as possible."OK, so another HALF AN HOUR LATER!!!! I get a call from the driver "I am real busy, can you meet me in the lobby." Sure whatever it takes to get my food. So I wait in the lobby for 10 more minutes. Finally, food arrives and I trek it up to my place. Sit down, open it up and OH what a surprise, ITS WRONG!!!! I got completely the wrong order...so I call and spend 15 minutes on the phone with someone who WON'T refund my order and replace it like any normal restaurant. NO! they insist on replacing my order, which I am still waiting on. I'll let you know how long that takes!!!! DO NOT ORDER FROM HERE!!! BRUTAL!!!
Best Chinese in Guelph. We were recommended this place by my brother. As far as Chinese food goes in Ontario, this would be near the top for takeout. We always get their dinner for two, standard, eggrolls, chicken balls, lo mein, rice.
Def. return.
The food is your average chinese takeout. It is the delivery that I'm going to complain about. I waited an hour and a half for my food.
I asked the delivery man if he had lots of orders and he said no, not so bad tonight. So why did it take so long? If you have a car, go get it yourself. You'll eat an hour and a half earlier.
