Worst Spa Experience. Ever.
I had a terrible experience at The Spa Ritual in October 2017. As a repeat, returning customer I was surprised by how my visit went - it didn't used to be like this! From a treatment room with malfunctioning lighting and sound (making it impossible to relax!) to a very strange "massage" that was so bad I had to ask for it to end halfway through, and ending with the horrid attitude from the front desk staff, it was a complete waste of my time. I left very upset and not even remotely relaxed.