Worst registry in...
Worst registry in Calgary, Lady manager basically told me and my family we were lying when we informed her that one of the employees had provided a bad service. Lady manager later called my phone to bully me not to write a bad review.
Réponse d'entreprise 9 mars 2015
Dear Sola As I explained in my office, I deeply regret that we were not able to satisfy your concerns. I called back after you left the office to give you another opportunity to explain why you had such a negative impression of your service, not to "bully" you. You have every right to express your opinion, I just need to have some evidence or a specific complaint which can be corroborated before I will take action against a clerk who I know to be extremely friendly and helpful and who customers drive across the city to see for their registry needs. I take customer concerns very seriously. However, the only complaint you were able to provide was that he had "yelled" a question at you. I certainly didn't hear the clerk yell and no one else in the registry that I surveyed heard yelling either. Furthermore, it doesn't make any sense that the clerk would yell a standard and routine question about marital status which is a required component of this very standard service. I have to stand behind my staff on this one. I'm sorry we couldn't make you happy even though we processed your service immediately and at no cost to you, but I honestly don't think you came into the office in the frame of mind to be satisfied.