Big Comfort If Busy Call

Quoted 30 weeks for delivery. No response after 32 weeks. No voicemails are ever replied to. Rare agent will claim to call you back but does not. Finally got a delivery date, was wrong couch. Now theyre looking into it. BE EXTRMELY WARY.

Apparently i didn’t do my due diligence again, I should have read the damn reviews. I purchased a sectional from the Southgate location, loved the store and the Serbian lady that assisted ? however, one part of the sectional doesn’t seem to have the same amount of padding as the corner piece or the other portion, so it’s uncomfortable to lay on. I have called, emailed and sent pictures, one month later and i’m still waiting for my concerns to be addressed, not impressed!

Worst business ever! the worst customer service experience that I have had. I ordered a piece of furniture on Oct 16 and I was told that it will take less than 12 weeks...its close to 20 weeks. When I called them, they never returned calls and the manager yelled at me and spoke down to me. Do not shop here ever. I wished I had read the reviews before buying stuff at this shop

My husband and I ordered a chair from Big Comfort on Nov 23rd. We were told it would be 6-8 weeks for it to come in, well we are now at the 10 week mark and still no sign of the chair. We have called for the past two weeks to try to get an update on the chair but everytime we call they have different story about its wearabouts or they tell us they need to call us back but never do. The customer service at this store is awful! We are now being told we wont get the chair until mid February.

We were offered 2 sofas we liked, just as we settled on one of them, some guy comes and tells our salesperson it's sold. Store manager's response (With an I don't care attitude): It was sold in the morning (At least 6 hours ago) from our other location and that's it. When I asked if they have some kind of a process to avoid situations like that, he answered that they don't and that's it. My wife left with tears in her eyes.