I had purchased the air conditioning unit from Richard and his team last May, however due to mechanical failure, the unit had started making loud noises. I reached out to Richard and within 24hrs, he had a technician coming over to check. We had a follow up call within 2 days and the unit completely stopped operational. Richard ensured he speak with the tech people and get a replacement for us especially in this hot weather. My family is very thankful for his and his teams efforts as we got the