On April 9th, 2021 I was in the storefront discussing a window order with Woody. This conversation mentioned I wanted to replace 11 windows in my home that qualified for the Greener Homes/ and Fortis grant. I followed up this conversation with emailed window sizes/ types. Since March 2022 I have asked for a correct invoice with the needed information 8x. I have emails saying "I found the windows you ordered with no problem" on the Greener Home list. Now Woody is saying my windows never qualified