Knibbe Automotive Repair

Knibbe is always reliable and professional.

Not All Parts Are Created Equal...

Brakes are an integral component of vehicle safety. We went to Knibbe to have the brakes on our Dodge Grand Caravan checked because they were squealing. They said the brakes needed to be replaced and since the existing front rotors could not be machined, they replaced both of them and also installed new brake pads. It was ok for a while, and then started to shudder in the front end when the brakes were applied. The shuddering worsened very quickly over a short time. My wife returned to Knibbe; they checked the front brakes and said that there were “hot spots causing the pulsations, but the brakes wouldn’t fail”. They told my wife that it was “because of the way she drives”, and did nothing at all to correct the problem. The shuddering problem worsened, so this time I returned with my wife. After some discussion they eventually admitted that the rotors were defective and (somewhat reluctantly) agreed to replace them under warranty. Not long after, the shuddering problem in the front end returned and again it worsened very quickly. We have since had a very reputable shop check the front brakes and rotors. It was explained to us that the replacement rotors that were used are “white box” (no name) parts, that they are known to be cheap and inferior; hard spots in poor quality metal caused the shuddering. We were told that Knibbe is notorious for using white box parts. We were not aware of this; quality repairs require the use of quality parts. Our advice to others is to seek out a reputable automotive repair company and avoid the run around that we experienced with Knibbe. We are very disappointed with the quality of service and do not appreciate that my wife put her trust them and was misled.